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Command performance : the art of delivering quality service / with a preface by John E. Martin

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  • MARC

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    HF5415.5
    .C625 1994
     
    364812 (Withdrawn),BOK
    Command performance : the art of delivering quality service. - Boston, MA , l994.

         xx, 260 p. : ill. ; 24 cm The Harvard business review book series.
         Articles originally published in the Harvard business review since l982.

         ISBN 0875845622.
         
         1. Quality control 2. Customer services 3. Customer relations.I. Title II. Series
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    364812WithdrawnPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    376282ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKKAT

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