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Enterprise Excellence A Practical Guide to World Class Competition / Normand L. Frigon, Harry K. Jackson Jr.

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    HD31
    .F75 2009
     
    1045970 (Shelf),BOK
    Frigon, Normand L.

         Enterprise Excellence A Practical Guide to World Class Competition.

         xi, 484 pages : illustrations ; 25 cm.
         Introduction -- Managing and leading enterprise excellence -- Enterprise excellence deployment -- Enterprise excellence implementation -- Listening to the voice of the customer -- Define: Knowing and understanding your processes -- Measure -- Analyse and improve effectiveness -- Analyzing and improving efficiency -- Control and continuous measurable improvement.

         ISBN 9780470274736.
         
         1. Management 2. Organizational effectiveness 3. Strategisches Management.I. Jackson, Harry K. II. Title
         Control No. : 37293
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    1045970ShelfPERPUSTAKAAN KEJURUTERAAN TAR(P3)BOOKslr
    1045971ShelfPERPUSTAKAAN KEJURUTERAAN TAR(P3)BOOKOSs

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