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Designing Complaint Handling and Service Recovery Strategies / Jochen Wirtz

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  • MARC

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    HF5415.52
    .W57 2018
     
    1033758 (Shelf),Vol. 11,BOK
    Wirtz, Jochen

         Designing Complaint Handling and Service Recovery Strategies.

         68 pages : illustrations ; 23 cm Winning in Service Markets Series Vol. 11.

         ISBN 9781944659394
         .-ISBN 9781944659417.
         
         1. Consumer complaints 2. Consumer behavior 3. Customer services.I. Title II. Series
         Control No. : 27602
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    1033758ShelfVol. 11PTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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