Research Methods in Service Innovation / Edited by Flemming Sørensen, Department of Social Sciences and Business, Roskilde University, Denmark, Francesco Lapenta, Department of Communication and Humanities, Roskilde University, Denmark.
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| | | | | Research Methods in Service Innovation. |
| | ix, 234 pages : illustrations ; 24 cm Services, economy, and innovation. | | Publisher Synopsis `Service innovation studies has made significant advances over recent years. This book constitutes a decisive further step in strengthening and legitimizing these advances. It contributes by filling an important gap regarding research methodologies for service innovation. It presents a dozen innovative methods, discussing their socio-economic and political basis and applying them to concrete cases. For this contribution, the book constitutes a valuable tool for service scholars and service practitioners alike.' -- Faiz Gallouj, University of Lille, France `Research into service innovation has been rapidly growing, but there has been a lack of an overview of the methodological alternatives to this research. This excellent book fills the gap. It provides theoretical starting points for methodological choices and presents several individual techniques to be used in practice: narratives, visual mapping, future workshops and field experiments, for instance. This book serves very well the needs of both researchers and students.' -- Marja Toivonen, VTT Technical Research Centre of Finland `This is a valuable book offering a systemic overview of research methods in the domain of service innovation. It provides guidance for cutting edge qualitative research in this field, also highlighting avenues for quantitative analyses. Hence the volume designs a unique set of tools and insights the academic community, students and practitioners can explore and use.' -- Antonello Zanfei, University of Urbino, Italy `Certainly a very useful book. I recommend it.' -- Innovation Reviews. | | 1. Service innovation research methods / Flemming Sørensen and Francesco Lapenta -- 2. Quantitative measurement instruments: a case of developing a method for measuring innovation in service firms / Jon Sundbo -- 3. The critical incident technique and everyday innovation / Lars Fuglsang -- 4. Laddering method in service innovation research / Niels Nolsøe Grünbaum -- 5. Narratives as driver for co-creating new stories of service / Anne Vorre Hansen -- 6. Mapping innovation processes: visual techniques for opening and presenting the black box of service innovation processes / Anne Rørbæk Olesen -- 7. Interpretivist analyses of social networks of service innovation / Jørn Kjølseth Møller and Flemming Sørensen -- 8. The role of social media data for research on user driven innovation / Ada Scupola -- 9. Using technology oriented scenario analysis for innovation research. the case of service innovation in financial services / Francesco Lapenta -- 10. Using future workshops for idea generation in engaged service innovation research / Ada Scupola -- 11. Service innovation field experiments: developing and testing new innovation processes / Flemming Sørensen -- 12. Service innovation in complex research projects: learnings from working within a triple helix framework / Claire Esther Staddon Forder -- Index. | | ISBN 9781785364853. | | | | 1. Service industries - Technological innovations 2. Service industries 3. Service industries - Research 4. Technological innovations 5. Economics 6. Business & Economics - Industrial Management 7. Business & Economics - Management.I. Sorensen, Flemming II. Lapier Cynthia B III. Title IV. Series | | Control No. : 22615 | | | Library : UiTM Shah Alam |
| | Accn No. | Item Status | Add Id | Location | SMD | Item Category | | 1022367 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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