BUSINESS EXCELLENCE : Exceeding Your Customers' Expectations Each Time, All the Time / SURESH PATEL
-
| | | | BUSINESS EXCELLENCE : Exceeding Your Customers' Expectations Each Time, All the Time. | xxiv, 215 pages : illustrations ; 23 cm. | Chapter 1: Introduction. Chapter 2: Leadership. Chapter 3: Strategic Planning.Chapter 4 : Customer Excellence. Chapter 5: Operational Excellence. Chapter 6: Human Resource Focus. Chapter 7: Measurement, Analysis, and Knowledge Management. Chapter 8: Business Results Focus. Chapter 9: Business Excellence Assessment. Conclusion. Glossary of Terms. Bibliography. Index. | ISBN 9781498751247. | | 1. Organizational effectiveness.I. Title | Control No. : 22526 | | Library : UiTM Shah Alam |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 1022441 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) |
|
|
|