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BUSINESS EXCELLENCE : Exceeding Your Customers' Expectations Each Time, All the Time / SURESH PATEL

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  • MARC

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    HD58.9
    .P38 2017
     
    1022441 (Shelf),BOK
    Patel, Suresh

         BUSINESS EXCELLENCE : Exceeding Your Customers' Expectations Each Time, All the Time.

         xxiv, 215 pages : illustrations ; 23 cm.
         Chapter 1: Introduction. Chapter 2: Leadership. Chapter 3: Strategic Planning.Chapter 4 : Customer Excellence. Chapter 5: Operational Excellence. Chapter 6: Human Resource Focus. Chapter 7: Measurement, Analysis, and Knowledge Management. Chapter 8: Business Results Focus. Chapter 9: Business Excellence Assessment. Conclusion. Glossary of Terms. Bibliography. Index.

         ISBN 9781498751247.
         
         1. Organizational effectiveness.I. Title
         Control No. : 22526
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    1022441ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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