Managing Customer Experience and Relationships : A Strategic Framework / Don Peppers, Martha Rogers
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| | | | Managing Customer Experience and Relationships : A Strategic Framework. | xxiii, 585 pages ; 23 cm. | Includes index. | ISBN 9781119236252. | | 1. Customer relations - Marketing 2. Consumers' preferences - Marketing 3. Relationship marketing 4. Customer relations - Management 5. Information storage and retrieval.I. Rogers, Martha,1952- II. Title | Control No. : 21938 | | Library : UiTM Shah Alam |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 1010116 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | slr | 1010117 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | OSs | 1010118 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | OSs |
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