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The SAGE Encyclopedia of Quality and the Service Economy / edited by Su Mi Dahlgaard-Park

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  • MARC

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    HD9980.5
    .S24 2015
     
    1009159 (Reference),V. 1,BOK
    The SAGE Encyclopedia of Quality and the Service Economy.

         xv, 958 pages : illustrations ; 28 cm.

         ISBN 9781452256726.
         
         1. Service industries - Quality control 2. Customer services 3. Quality control - Management.I. Dahlgaard-Park, Su Mi II. Title
         Control No. : 21930
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    1009159ReferenceV. 1PERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKruj
    1009160ReferenceV. 2PERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKruj

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