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Turning lost customers into gold : --and the art of achieving zero defections / Joan Koob Cannie

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  • MARC

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    HF5415.5
    .C363 1994
     
    365056 (Shelf),BOK
    Cannie, Joan Koob

         Turning lost customers into gold : --and the art of achieving zero defections. - New York , 1994.

         ix, 131 p. : ill. ; 24 cm.

         ISBN 0814451101.
         
         1. Customer services 2. Consumer satisfaction 3. Customer relations.I. Title
         Library : UiTM Shah Alam; UITM Perlis
    Accn No.Item StatusAdd IdLocationSMDItem Category
    365056ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)
    374694ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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