Shah Alam

  • UiTM Shah Alam
  • UITM Sarawak
  • UITM Perlis
  • UITM Pulau Pinang
  • UITM Sabah
  • UiTM Negeri Sembilan
  • UiTM Johor
  • UITM Melaka
  • UITM Pahang
  • UITM Kelantan
  • UITM Kedah
  • UITM Perak
  • UITM Terengganu
  • UiTM Libraries
.

Service quality : new directions theory and practice / editors, Roland T. Rust, Richard L. Oliver

  • Linear

  • MARC

  •  
    HF5415.5
    .S468 1994
     
    360494 (In Transit),BOK
    Service quality : new directions theory and practice. - Thousand Oaks, Calif. , 1994.

         ix, 289 p. : ill. ; 23 cm.

         ISBN 0803949197.
         
         1. Customer services - Quality control 2. Consumer satisfaction.I. Rust, Roland T II. Oliver, Richard L III. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    360494In TransitPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

Search In

Shelf Browse

No Shelf Browse Data.

Top