Total customer satisfaction : lessons from 50 companies with top quality customer service / Jacques Horovitz, Michele Jurgens-Panak
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| | | | | | Total customer satisfaction : lessons from 50 companies with top quality customer service. - London , 1992. | | xviii, 456 p. ; 25 cm. | | Includes index. | | ISBN 0273034472. | | | | 1. Customer services - Management 2. Service quality.I. Jurgens-Panak, Michele II. Title | | | Library : UiTM Shah Alam; UITM Sarawak; UITM Sabah |
| | Accn No. | Item Status | Add Id | Location | SMD | Item Category | | 356278 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 426939 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 426940 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 95008MU | Shelf | | PERPUSTAKAAN INTEC(S17) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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