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Managing and improving service quality and delivery / L. Randall and M. Senior

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  • MARC

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    HD62.15
    .R36 1992
     
    328221 (Shelf),BOK
    Randall, L

         Managing and improving service quality and delivery. - Letchworth , 1992.

         v, 73 p. : ill. ; 29 cm TQM practitioner series.

         ISBN 0946655642.
         
         1. Service industries 2. Total quality management 3. Quality control.I. Senior, M II. Title III. Series
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    328221ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)
    328222ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKret

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