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The customer is key : gaining an unbeatable advantage through customer satisfaction / Milind M. Lele with Jagdish N. Sheth

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  • MARC

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    HF5415.3
    .L45 1991
     
    358726 (Shelf),BOK
    Lele, Milind M

         The customer is key : gaining an unbeatable advantage through customer satisfaction. - New York , 1991.

         xii, 260 p. : ill. ; 24 cm.

         ISBN 0471549177.
         
         1. Consumer satisfaction.I. Sheth, Jagdish N II. Title
         Library : UiTM Shah Alam; UITM Sarawak; UITM Perlis
    Accn No.Item StatusAdd IdLocationSMDItem Category
    358726ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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