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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick, Denis H. Detzel

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    HF5415.5
    .D47 1993
     
    348295 (Shelf),BOK
    Desatnick, Robert L

         Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization. - San Francisco , 1993.

         xxi, 289 p. : ill. ; 24 cm The Jossey-Bass management series.

         ISBN 1555424155.
         
         1. Customer relations 2. Customer services.I. Detzel, Denis H.,1945- II. Title III. Series
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    348295ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKKAT
    353111In TransitPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    372580ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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