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AMA handbook for customer satisfaction / Alan Dutka

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    HF5415.3
    .D88 1994
     
    344433 (Withdrawn),BOK
    Dutka, Alan F

         AMA handbook for customer satisfaction. - Lincolnwood, Ill., U.S.A. , 1994.

         viii, 231 p. : ill. ; 24 cm.
         At head of title: American Marketing Association.

         ISBN 0844234540.
         
         1. Consumers - Research 2. Consumer satisfaction - Research.I. American Marketing Asoociation. II. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    344433WithdrawnPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    362169ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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