AMA handbook for customer satisfaction / Alan Dutka
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| | | | AMA handbook for customer satisfaction. - Lincolnwood, Ill., U.S.A. , 1994. | viii, 231 p. : ill. ; 24 cm. | At head of title: American Marketing Association. | ISBN 0844234540. | | 1. Consumers - Research 2. Consumer satisfaction - Research.I. American Marketing Asoociation. II. Title | | Library : UiTM Shah Alam |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 344433 | Withdrawn | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) | 362169 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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