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From tin soldiers to Russian dolls : creating added value through services / Sandra Vandermerwe

  • Linear

  • MARC

  •  
    HF5415.5
    .V36 1993
     
    361147 (Withdrawn),BOK
    Vandermerwe, Sandra

         From tin soldiers to Russian dolls : creating added value through services. - Oxford , 1993.

         xii, 280 p. : ill. ; 24 cm.

         ISBN 0750609745.
         
         1. Total quality management 2. Customer services - Management.I. Title
         Library : UITM Perlis; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    361147WithdrawnPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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