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Inspired customer survice : strategies for service quality / David Clutterbuck, Graham Clark, Colin Armistead

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    HF5415.15
    .C58 1993
     
    367930 (Shelf),BOK
    Clutterbuck, David , 1947-

         Inspired customer survice : strategies for service quality. - London , 1993.

         220 p. : ill. ; 23 cm.

         ISBN 074940826X.
         
         1. Customer services.I. Armistead, Colin II. Clark, Graham III. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    367930ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKKAT
    376362ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)
    100947MUShelfPERPUSTAKAAN INTEC(S17)BOOKRAK TERBUKA (OPEN SHELVES)

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