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Total quality service : how organizations use it to create a competitive advantage / Stanley A. Brown

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    HF5415.5
    .B774 1992
     
    351403 (Shelf),BOK
    Brown, Stanley A. , 1946-

         Total quality service : how organizations use it to create a competitive advantage. - Scarborough, Ont. , 1992.

         xii, 258 p. : ill. ; 24 cm.

         ISBN 013923392X.
         
         1. Competition - Case studies - Case studies 2. Customer services - Case studies 3. Total quality management - Case studies - Case studies.I. Title
         Library : UiTM Shah Alam; UITM Sarawak; UiTM Johor; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    351403ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKKAT
    98451NCShelfPERPUSTAKAAN INTEC(S17)BOOKRAK TERBUKA (OPEN SHELVES)

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