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The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters

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  • MARC

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    HF5415.5
    .Z46 1989
     
    338874 (Shelf),BOK
    Zemke, Ron

         The service edge : 101 companies that profit from customer care. - New York, N.Y. , 1989.

         xviii, 584 p. ; 24 cm.
         "NAL books.".

         ISBN 0453006477.
         
         1. Service industries - United States - Management.I. Schaaf, Dick II. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    338874ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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