Achieving excellence through customer service / John Tschohl with Steve Franzmeier
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| | | | | | Achieving excellence through customer service. - Englewood Cliffs, N.J. , 1991. | | vii, 294 p. : ill. ; 25 cm. | | Includes index. | | ISBN 013005125X. | | | | 1. Customer services.I. Franzmeier, Steve II. Title | | | Library : UiTM Shah Alam; UiTM Johor; UITM Melaka |
| | Accn No. | Item Status | Add Id | Location | SMD | Item Category | | 333232 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 333686 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | KAT | | 346067 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 98446NC | Shelf | | PERPUSTAKAAN INTEC(S17) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 103231MU | Shelf | | PERPUSTAKAAN INTEC(S17) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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