Managing for quality in the service sector / edited by Willem F.G. Mastenbroek
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| | | | | Managing for quality in the service sector. - Oxford [England]. - Cambridge, Mass. , 1991. |
| | x, 260 p. : ill. ; 24 cm. | | Rev. translation of: Kwaliteitsverbetering in de dienstverlening. | | ."Written by a group of management consultants of the Holland Consulting Group"--Introd. |
| | ISBN 0631174990 (hbk.). | | | | 1. Service industries - Management 2. Service industries - Quality control.I. Mastenbroek, W. F. G. II. Organisatie Adviesgroep Nederland. III. Title | | | Library : UiTM Shah Alam; UITM Melaka |
| | Accn No. | Item Status | Add Id | Location | SMD | Item Category | | 331005 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | ret | | 331054 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | ret |
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