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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick

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    HF5415.5
    .D47 1987
     
    326628 (Withdrawn),BOK
    Desatnick, Robert L

         Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization. - San Francisco , 1987.

         xvi, 163 p. ; 24 cm The Jossey-Bass management series.
         Includes index.

         ISBN 1555420273.
         
         1. Customer relations 2. Customer services.I. Title II. Series
         Library : UiTM Shah Alam; UITM Sarawak; UITM Perlis; UITM Sabah; UITM Melaka
    Accn No.Item StatusAdd IdLocationSMDItem Category
    326628WithdrawnPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    349397ShelfPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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