Keeping customers / edited, with an introduction by John J. Sviokla and Benson P. Shapiro
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| | | | | Keeping customers. - Boston, MA , 1993. |
| | xx, 384 p. : ill. ; 25 cm The Harvard business review book series. | | "A Harvard business review book." | | .Articles originally published in the Harvard business review, 1968-1992. | | .Companion volume to: Seeking customers. |
| | ISBN 0875843336. | | | | 1. Customer services - United States 2. Consumer satisfaction - United States.I. Sviokla, J. J II. Shapiro, Benson P III. Title IV. Series | | | Library : UiTM Shah Alam; UITM Kelantan |
| | Accn No. | Item Status | Add Id | Location | SMD | Item Category | | 344454 | Shelf | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 344480 | Shelf | | PERPUSTAKAAN UNDANG-UNDANG TAR(PUU) | BOOK | KAT | | 344481 | Withdrawn | | PERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 103301MU | Shelf | | PERPUSTAKAAN INTEC(S17) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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