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Assessing Service Quality : Satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan

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  • MARC

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    Z711
    .H47 2015
     
    1007787 (Shelf),BOK
    Hernon, Peter

         Assessing Service Quality : Satisfying the expectations of library customers.

         xiii, 218 pages : illustrations ; 28 cm.
         Includes index.

         ISBN 9781783300594.
         
         1. Public services (Libraries) - Evaluation.I. Altman, Ellen II. Dugan, Robert E. III. Title
         Control No. : 15107
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    1007787ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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