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CUSTOMER RELATIONSHIP MANAGEMENT : THE BOTTOM LINE TO OPTIMIZING YOUR ROI / Jon Anton, Natalie L. Petouhoff

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    HF5415.5
    .A58 2002
     
    1008437 (Shelf),BOK
    Anton, Jon

         CUSTOMER RELATIONSHIP MANAGEMENT : THE BOTTOM LINE TO OPTIMIZING YOUR ROI.

         xviii, 254 pages : illustrations ; 24 cm Management skills, NetEffect series.

         ISBN 0130990698
         .-ISBN 9780130990693.
         
          1. Customer relations - Case studies - Management 2. Customer relations - Management - Statistical models.I. Petouhoff, Natalie L II. Title III. Series
         Control No. : 14404
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    1008437ShelfPERPUSTAKAAN UNDANG-UNDANG TAR(PUU)BOOKslr

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