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Service operations management : improving service delivery / Robert Johnston, Graham Clark, and Michael Shulver

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  • MARC

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    HD9980.5
    .J647 2012
     
    1004714 (Shelf),BOK
    Johnston, Robert , 1953-

         Service operations management : improving service delivery. - Harlow, England , 2012.

         xxvi, 462 p. : col. ill. ; 26 cm.

         ISBN 9780273740483 (pbk.).
         
         1. Service industries - Management.I. Clark, Graham - 1949- II. Shulver, Michael III. Title
         Control No. : 12983
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    1004714ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKslr
    1004715ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKOSs
    1004716ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKOSs

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