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The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church

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  • MARC

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    HF5415.5
    .L64 2015
     
    993699 (Shelf),BOK
    Loeffler, Bruce

         The experience : the 5 principles of Disney service and relationship excellence. - Hoboken, New Jersey , 2015.

         ix, 294 p. : ill. ; 24 cm.
         Includes index.

         ISBN 9781119028659 (hbk.).
         
         1. Customer services 2. Customer relations 3. Consumer satisfaction.I. Church, Brian T. II. Title
         Control No. : 9952
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    993699ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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