101 WAYS TO IMPROVE CUSTOMER SERVICE : TRAINING , TOOLS, TIPS, & TECHNIQUES. / LORRAINE L. UKENS
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| | | | | | 101 WAYS TO IMPROVE CUSTOMER SERVICE : TRAINING , TOOLS, TIPS, & TECHNIQUES. | | xxiv, 366 pages : illustrations ; 27 cm. + 1 CD-ROM (4 3/4 in.) Essential resources for training and HR professionals. | | "An essential tools resource"--P. [4] of cover. | | ISBN 9780787982003. | | | | 1. Employees - Training of 2. Customer services - Training of.I. Title II. Series | | http://ptarpp2.uitm.edu.my/ptarpprack/RAK-10.gif | | Control No. : 9930 | | | Library : UiTM Shah Alam; UITM Pulau Pinang; UiTM Johor; UITM Pahang; UITM Kelantan; UITM Kedah |
| | Accn No. | Item Status | Add Id | Location | SMD | Item Category | | 704899 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 816178 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 829843 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 993559 | Shelf | 1 CD-ROM | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 995947 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | COMPACT DISC | KAT | | CP704900 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | COMPACT DISC | KAT | | CP816179 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | COMPACT DISC | KAT | | CP829844 | Shelf | | PERPUSTAKAAN TUN ABDUL RAZAK(P1) | COMPACT DISC | KAT |
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