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Service management : operations, strategy, information technology / James A Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi

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    HD9980.5
    .F549 2014
     
    993968 (Shelf),BOK
    Fitzsimmons, James A

         Service management : operations, strategy, information technology. - New York , 2014.

         xviii, 524 p. : ill. ; 28 cm.
         Includes index.

         ISBN 9781259010651 (pbk.).
         
         1. Service industries - Management.I. Fitzsimmons, Mona J II. Bordoloi, Sanjeev K III. Title
         Control No. : 9925
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    993968ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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