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A guide to customer service skills for the service desk professional / Donna Knapp

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    HD9696.2.A2
    K63 2015
     
    990863 (Shelf),BOK
    Knapp, Donna

         A guide to customer service skills for the service desk professional.

         xvii, 430 pages ; 24 cm.

         ISBN 9781285063584
         .-ISBN 1285063589.
         
         1. Computer industry - Customer services 2. Computer service industry - Vocational guidance 3. Computer technical support - Handbooks, manuals, etc. - Customer services.I. Title
         Control No. : 8594
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    990863ShelfPERP. PERUBATAN TAR KAMPUS SG. BULOH(PPSB)BOOKRAK TERBUKA (OPEN SHELVES)

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