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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson

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    HF5415.5
    .B573 2013
     
    968633 (Issued),BOK
    Blunt, Carolyn lunt, Carolyn

         Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation. - Chichester, West Sussex, United KingdombJohn Wiley and Sons Ltd , 2013.

         xii, 238 p. : ill. ; 24 cm.
         Includes index.

         ISBN 9781118662670 (hbk.).
         
         1. Customer relations - Management 2. Social media - Managemen 3. Customer services.I. Hill-Wilson, Martin II. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    968633IssuedPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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