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Service business development : strategies for value creation in manufacturing firms / Thomas Fischer, Heiko Gebauer, Elgar Fleisch

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    HD9720.5
    .F567 2012
     
    968943 (Shelf),BOK
    Fischer, Thomas , 1959-

         Service business development : strategies for value creation in manufacturing firms. - mbridge , 2012.

         xx, 298 p. : ill. ; 24 cm.

         ISBN 9781107022454 (hbk.).
         
         1. Service industries - Managemen 2. Customer services 3. Manufacturing industries - Management.I. Fleisch, Elgar - 1976- II. Gebauer, Heiko - 1976- III. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    968943ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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