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The customer service solution : managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase

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    HF5415.5
    .D175 2013
     
    968948 (Shelf),BOK
    Dasu, Sriram , asu, Sriram

         The customer service solution : managing emotions, trust, and control to win your customer's business. - New York , 2013.

         xvi, 223 p. : ill. ; 24 cm.

         ISBN 9780071809931 (hbk.)
         .-ISBN 0071809937 (hbk.).
         
         1. Customer services 2. Service industries - Managemen 3. Customer relations.I. Chase, Richard B.,hase, Richard B. II. Title
         Library : UiTM Shah Alam; UITM Sarawak
    Accn No.Item StatusAdd IdLocationSMDItem Category
    968948ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    972199ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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