The Zappos experience : 5 principles to inspire, engage, and wow / Joseph Michelli
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| | | Michelli, Joseph A. , 1960- |
| The Zappos experience : 5 principles to inspire, engage, and wow. - New York , ©2012. | xiii, 302 p. : ill. ; 22 cm. | ISBN 9780071749589 (hbk.) | .-ISBN 0071749586 (hbk.). | | 1. Zappos.com (Firm) - . Management 2. Customer services 3. Mail-order business - Management 4. Electronic commerce - Management 5. Retail trade - Management.I. Title | Control No. : 1957 | | Library : UiTM Shah Alam |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 990446 | Shelf | | PERPUSTAKAAN SAINS DAN TEKNOLOGI TAR(P4) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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