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The Zappos experience : 5 principles to inspire, engage, and wow / Joseph Michelli

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  • MARC

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    HF5467.Z37
    M53 2012
     
    990446 (Shelf),BOK
    Michelli, Joseph A. , 1960-

         The Zappos experience : 5 principles to inspire, engage, and wow. - New York , ©2012.

         xiii, 302 p. : ill. ; 22 cm.

         ISBN 9780071749589 (hbk.)
         .-ISBN 0071749586 (hbk.).
         
         1. Zappos.com (Firm) - . Management 2. Customer services 3. Mail-order business - Management 4. Electronic commerce - Management 5. Retail trade - Management.I. Title
         Control No. : 1957
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    990446ShelfPERPUSTAKAAN SAINS DAN TEKNOLOGI TAR(P4)BOOKRAK TERBUKA (OPEN SHELVES)

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