Metrics-based process mapping : identifying and eliminating waste in office and service processes / Karen Martin and Mike Osterling
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| | | | Metrics-based process mapping : identifying and eliminating waste in office and service processes. - Boca Raton, FL , 2013. | xi, 104 p. : col. ill. ; 26 cm + 1 CD-ROM (4 3/4 in.). | Includes index. | ISBN 9781439886687 (pbk.). | | 1. Manufacturing processes 2. Production management - Measurement 3. Industrial productivity - Measurement 4. Industrial efficiency - Evaluation.I. Osterling, Mike II. Title | | Library : UiTM Shah Alam |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 954933 | Shelf | | PERPUSTAKAAN SAINS DAN TEKNOLOGI TAR(P4) | BOOK | RAK TERBUKA (OPEN SHELVES) | CP954934 | Shelf | | PERPUSTAKAAN SAINS DAN TEKNOLOGI TAR(P4) | COMPACT DISC | RAK TERBUKA (OPEN SHELVES) |
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