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Metrics-based process mapping : identifying and eliminating waste in office and service processes / Karen Martin and Mike Osterling

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    T58.8
    .M37 2013
     
    954933 (Shelf),BOK
    Martin, Karen

         Metrics-based process mapping : identifying and eliminating waste in office and service processes. - Boca Raton, FL , 2013.

         xi, 104 p. : col. ill. ; 26 cm + 1 CD-ROM (4 3/4 in.).
         Includes index.

         ISBN 9781439886687 (pbk.).
         
         1. Manufacturing processes 2. Production management - Measurement 3. Industrial productivity - Measurement 4. Industrial efficiency - Evaluation.I. Osterling, Mike II. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    954933ShelfPERPUSTAKAAN SAINS DAN TEKNOLOGI TAR(P4)BOOKRAK TERBUKA (OPEN SHELVES)
    CP954934ShelfPERPUSTAKAAN SAINS DAN TEKNOLOGI TAR(P4)COMPACT DISCRAK TERBUKA (OPEN SHELVES)

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