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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi

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    HD9980.5
    .F58 2014
     
    954215 (Issued),BOK
    Fitzsimmons, James A.

         Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - New York: McGraw-Hill/Irwin , 2014.

         xviii, 524 pages : illustrations ; 28 cm.
         With Service Model Software Access Card.

         ISBN 9780078024078
         .-ISBN 0078024072
         .-ISBN 0077841204
         .-ISBN 9780077841201.
         
         1. Service industries - Management.I. Fitzsimmons, Mona J. II. Bordoloi, Sanjeev III. Title
         Library : UiTM Shah Alam; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    954215IssuedPERP. PENTADBIRAN & PENGAJIAN POLISI TAR(PSP)BOOKRAK TERBUKA (OPEN SHELVES)

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