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Building great customer experiences / Colin Shaw, John Ivens

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    HF5415.5
    .S539 2005
     
    946204 (Shelf),BOK
    Shaw, Collin

         Building great customer experiences. - Basingstoke , 2005.

         xxii, 218p. : ill. ; 24cm.
         Includes index.

         ISBN 9781403939494
         .-ISBN 1403939497.
         
         1. Customer services 2. Consumer satisfaction 3. Experience 4. Customer relations.I. Ivens, John II. Title
         Control No. : 54 (On Order)
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    946204ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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