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SERVICE OPERATIONS MANAGEMENT : Improving Service Delivery / Robert Johnston, Graham Clark, and Michael Shulver

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    HD9980.5
    .J647 2012
     
    934154 (Lost),BOK
    Reserves-1
    Johnston, Robert , 1953-

         SERVICE OPERATIONS MANAGEMENT : Improving Service Delivery.

         xxvi, 462 pages : illustrations (some colour) ; 26 cm.

         ISBN 9780273740483.
         
         1. Service industries - Management.I. Clark, Graham - 1949- II. Shulver, Michael III. Title
         Library : UiTM Negeri Sembilan; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    934154LostPERPUSTAKAAN PENGURUSAN & PERNIAGAAN TAR(P2)BOOKRAK TERBUKA (OPEN SHELVES)

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