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THIS IS SERVICE DESIGN THINKING : Basics - Tools - Cases / Marc Stickdorn, Jakob Schneider

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  • MARC

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    HF5415.5
    .T65 2011
     
    926478 (Issued),BOK
    Stickdorn, Marc

         THIS IS SERVICE DESIGN THINKING : Basics - Tools - Cases.

         373 pages : illustrations (some colour) ; 24 cm.
         Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.

         ISBN 9781118156308.
         
         1. Service industries - Management.I. Schneider, Jakob II. Title
         Control No. : 28716
         Library : UiTM Shah Alam; UITM Perak
    Accn No.Item StatusAdd IdLocationSMDItem Category
    926478IssuedPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    935826IssuedPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    1037807ShelfPERPUSTAKAAN KOMPLEKS ALAM BINA & SENI REKA(PKAS)BOOKslr

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