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This is service design thinking : basics, tools, cases / [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews . [et al.] ; contributors, Adam Lawrence . [et al.]]

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    HF5415.5
    .T65 2011
     
    920075 (Shelf),BOK
    This is service design thinking : basics, tools, cases. - Amsterdam, The Netherlands , 2011.

         373 p. : ill. (some col.) ; 23 cm.

         ISBN 9789063692797
         .-ISBN 906369279X.
         
         1. Creative ability in business 2. Creative thinking 3. Lateral thinking 4. Customer services.I. Stickdorn, Marc II. Schneider, Jakob III. Andrews, Kate IV. Title
         Control No. : 34953
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    920075ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    920076ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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