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The science of service systems / Haluk Demirkan, James C. Spohrer, Vikas Krishna, Editors ; foreword by Richard B. Chase

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    HD9980.5
    .S35 2011
     
    902608 (Shelf),BOK
    The science of service systems. - New York , 2011.

         xxiv, 358 p. : ill. ; 23 cm Service science: Research and innovations in the service economy.

         ISBN 1441982698
         .-ISBN 9781441982698 (hbk.).
         
         1. Service industries.I. Demirkan, Haluk II. Spohrer, James C. III. Krishna, Vikas IV. Title V. Series
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    902608ShelfPERPUSTAKAAN ALAM BINA TUN ABDUL RAZAK(FSPU)BOOKRAK TERBUKA (OPEN SHELVES)

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