Call centres and human resource management : a cros - national perspectif / edited by Stephen Deery and Nicholas Kinnie
-
| | | Call centres and human resource management : a cros - national perspectif. - Basingstoke, Hampshire , 2004. |
| xi, 295 : ill. ; 23 cm. | "The material is drawn principally from a conference held at King's College London in November 2001"--Introd. | ISBN 1403913048 (cloth) | .-ISBN 9781403913043 (cloth). | | 1. Customer services - Great Britain - Management 2. Call centers - Great Britain - Personnel management 3. Call centers - Australia - Personnel management 4. Customer services - Australia - Management 5. Call centers - United States - Personnel management 6. Customer services - United States - Management.I. Deery, Steve. II. Kinnie, Nicholas,1955- III. Title | http://www.loc.gov/catdir/description/hol041/2003059603.html | http://www.loc.gov/catdir/toc/hol041/2003059603.html | | Library : UiTM Shah Alam |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 901106 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 901107 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | 901108 | Reference | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | ruj |
|
|
|