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Call centres and human resource management : a cros - national perspectif / edited by Stephen Deery and Nicholas Kinnie

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  • MARC

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    HE8789.G7
    C35 2004
     
    901106 (Shelf),BOK
    Call centres and human resource management : a cros - national perspectif. - Basingstoke, Hampshire , 2004.

         xi, 295 : ill. ; 23 cm.
         "The material is drawn principally from a conference held at King's College London in November 2001"--Introd.

         ISBN 1403913048 (cloth)
         .-ISBN 9781403913043 (cloth).
         
         1. Customer services - Great Britain - Management 2. Call centers - Great Britain - Personnel management 3. Call centers - Australia - Personnel management 4. Customer services - Australia - Management 5. Call centers - United States - Personnel management 6. Customer services - United States - Management.I. Deery, Steve. II. Kinnie, Nicholas,1955- III. Title

         http://www.loc.gov/catdir/description/hol041/2003059603.html
         http://www.loc.gov/catdir/toc/hol041/2003059603.html
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    901106ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    901107ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)
    901108ReferencePTAR KAMPUS PUNCAK ALAM(PPA)BOOKruj

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