The call center handbook : the complete guide to starting, running and improving your call center / Keith Dawson
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| | | | | | The call center handbook : the complete guide to starting, running and improving your call center. - San Francisco , 2004. | | 283 p. ; 23 cm. | | Includes index. | | ISBN 1578203058 (pbk.) | | .-ISBN 9781578203055. | | | | 1. Management information systems - Management 2. Customer services - Management 3. Call centers - Management.I. Title | | http://www.loc.gov/catdir/enhancements/fy0702/2004274179-d.html | | | Library : UiTM Shah Alam |
| | Accn No. | Item Status | Add Id | Location | SMD | Item Category | | 901403 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 901404 | Shelf | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | RAK TERBUKA (OPEN SHELVES) | | 901405 | Reference | | PTAR KAMPUS PUNCAK ALAM(PPA) | BOOK | ruj |
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