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Service operations management : improving service delivery / Robert Johnston and Graham Clark

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  • MARC

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    HD9980.5
    .J647 2008
     
    899085 (Lost),BOK
    Johnston, Robert , 1953-

         Service operations management : improving service delivery. - Harlow, Essex, England , 2008.

         xvi, 533 p. : ill. ; 25 cm.

         ISBN 9781405847322 (pbk. : alk. paper)
         .-ISBN 1405847328 (pbk. : alk. paper).
         
         1. Service industries - Management.I. Clark, Graham - 1949- II. Title
         Library : UITM Perlis; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    899085LostPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)

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