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Service management : operations, strategy, information technology / James A. Fitzsimmons

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    HD9980.5
    .F549 2011
     
    889903 (Reference),BOK
    Fitzsimmons, James A.

         Service management : operations, strategy, information technology.

         xviii, 541 pages : illustrations ; 28 cm.
         Includes index.

         ISBN 0071289275
         .-ISBN 9780071289276.
         
         1. Service industries - Management.I. Fitzsimmons, Mona J. II. Title
         Library : UiTM Shah Alam; UITM Pahang; UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    889903ReferencePERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKruj
    905023ShelfPERPUSTAKAAN SAINS DAN TEKNOLOGI TAR(P4)BOOKRAK TERBUKA (OPEN SHELVES)
    915498ShelfPERPUSTAKAAN SAINS DAN TEKNOLOGI TAR(P4)BOOKRAK TERBUKA (OPEN SHELVES)

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