Customer care : a training manual for library staff / Pat Gannon-Leary and Michael D. McCarthy
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| | | | Customer care : a training manual for library staff. | xix, 242 pages : illustrations ; 24cm. | ISBN 9781843345701 (pbk.) | .-ISBN 1843345706 (pbk.). | | 1. Public services (Libraries) 2. Libraries - Customer services 3. Library employees - In-service training.I. McCarthy, Michael D. II. Title | http://ptarpp2.uitm.edu.my/ptarpprack/RAK-19.gif | Control No. : 6045 (On Order) | | Library : UiTM Shah Alam; UITM Kelantan |
| Accn No. | Item Status | Add Id | Location | SMD | Item Category | 918429 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | RAK TERBUKA (OPEN SHELVES) | 918430 | Shelf | | PTAR KAMPUS PUNCAK PERDANA(PP) | BOOK | RAK TERBUKA (OPEN SHELVES) |
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