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Customer care : a training manual for library staff / Pat Gannon-Leary and Michael D. McCarthy

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    Z711
    .G315 2010
     
    918429 (Shelf),BOK
    Gannon-Leary, Pat

         Customer care : a training manual for library staff.

         xix, 242 pages : illustrations ; 24cm.

         ISBN 9781843345701 (pbk.)
         .-ISBN 1843345706 (pbk.).
         
         1. Public services (Libraries) 2. Libraries - Customer services 3. Library employees - In-service training.I. McCarthy, Michael D. II. Title

         http://ptarpp2.uitm.edu.my/ptarpprack/RAK-19.gif
         Control No. : 6045 (On Order)
         Library : UiTM Shah Alam; UITM Kelantan
    Accn No.Item StatusAdd IdLocationSMDItem Category
    918429ShelfPTAR KAMPUS PUNCAK PERDANA(PP)BOOKRAK TERBUKA (OPEN SHELVES)
    918430ShelfPTAR KAMPUS PUNCAK PERDANA(PP)BOOKRAK TERBUKA (OPEN SHELVES)

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