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Tourist customer service satisfaction : an encounter approach / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini

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  • MARC

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    G155.A1
    N58 2010
     
    885673 (Lost),BOK
    Noe, Francis P. , 1939-

         Tourist customer service satisfaction : an encounter approach. - London , 2010.

         ix, 193 p. ; 24 cm Routledge advances in tourism 18.

         ISBN 9780415578042 (hardback)
         .-ISBN 0415578043 (hardback).
         
         1. Tourism - Management 2. Hospitality industry - Management.I. Uysal, Muzaffer. II. Magnini, Vincent P. III. Title IV. Series
         Library : UITM Terengganu
    Accn No.Item StatusAdd IdLocationSMDItem Category
    885673LostPERPUSTAKAAN SAINS DAN TEKNOLOGI TAR(P4)BOOKRAK TERBUKA (OPEN SHELVES)

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