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Customer service training 101 / Renee Evenson

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    HF5415.5
    .E84 2011
     
    878194 (Shelf),BOK
    Evenson, Renee , 1951-

         Customer service training 101. - New York , 2011.

         vii, 230 p ; 24 cm.
         Includes index.

         ISBN 9780814416419
         .-ISBN 0814416411.
         
         1. Customer services - Training of 2. Employees - Training of 3. Customer relations.I. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    878194ShelfPERPUSTAKAAN TUN ABDUL RAZAK(P1)BOOKRAK TERBUKA (OPEN SHELVES)
    922707ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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