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Customer satisfaction evalution : methods for measuring and implementing service quality / Evangelos Grigoroudis

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    HF5415.335
    .G75 2010
     
    868785 (Shelf),BOK
    Grigoroudis, Evangelos

         Customer satisfaction evalution : methods for measuring and implementing service quality. - New York , 2009.

         xii, 313 p. : ill. ; 25 cm International series in operations research & management science v. 139.

         ISBN 9781441916396.
         
         1. Consumer satisfaction - Evaluation - Statistical methods 2. Consumer satisfaction - Evaluation - Data processing 3. Marketing research - Statistical methods - Data processing.I. Siskos, Yannis II. Title III. Series
         Library : UiTM Shah Alam; UITM Pulau Pinang; UiTM Johor; UITM Perak
    Accn No.Item StatusAdd IdLocationSMDItem Category
    868785ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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