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Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow, Teri Yanovitch.

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    HF5415.5
    .S615 2010
     
    868499 (Shelf),BOK
    Snow, Dennis.

         Unleashing excellence : the complete guide to ultimate customer service. - Hoboken, N.J. , 2010.

         xviii, 238 p. : ill. ; 24 cm.
         Includes index.
         Previous ed.: Sanford, Fla.: DC, 2004.

         ISBN 9780470503805
         .-ISBN 0470503807.
         
         1. Customer services 2. Customer relations.I. Yanovitch, Teri II. Title
         Library : UiTM Shah Alam
    Accn No.Item StatusAdd IdLocationSMDItem Category
    868499ShelfPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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