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Service innovation : how to go from customer needs to breakthrough services / Lance A. Bettencourt.

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    HF5415.5
    .B4848 2010
     
    868483 (Issued),BOK
    Bettencourt, Lance

         Service innovation : how to go from customer needs to breakthrough services. - New York , 2010.

         xxix, 255 p. : ill. ; 24 cm.

         ISBN 9780071713009.
         
         1. Customer services 2. Customer services - Technological innovations.I. Title
         Library : UiTM Shah Alam; UITM Kelantan
    Accn No.Item StatusAdd IdLocationSMDItem Category
    868483IssuedPTAR KAMPUS PUNCAK ALAM(PPA)BOOKRAK TERBUKA (OPEN SHELVES)

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